know our return policy

Return & Exchange Policy

Criteria for Accepting Return/Exchange

It is very important for us to keep our customers happy! If you are not completely satisfied, please contact us within 3 days of receiving your order. We will handle the return/refund request on a case by case basis. Shipping and return shipping is buyer’s responsibility.

You may return the product within 7 days of receiving the product if it is in good condition (no trace of use, no damage, and returned in the original package), only if we have agreed that the product is returnable. Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact.

We cannot replace your lenses if you do not like the colour or the parameters you have ordered that are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist.

• Inspection will be carried out to ensure all item(s) are in their original condition before any confirmation on your return.
• It will usually takes 3 to 7 working days to process your request before we could confirm, process and ship out the replacement / exchanged item(s) to you.
• For unsuccessful return that do not meet our policy, the item(s) will be returned to you at your own cost.
• Strictly no exchange after 14-days upon receiving your parcel.